Consulting

How is it that some companies break away and achieve dramatic growth in today’s rapidly changing business climate, while others struggle just to survive? Those companies that thrive and grow understand the power of a strong customer focus.

Putting the customer at the centre of your organization is the driving force behind the professional services of Centricity³⁶⁰ Software Consulting.

At Centricity³⁶⁰ we offer comprehensive CRM software consulting services to our clients to align their organization and business processes with a CRM solution that best fits their business.

We offer the following software related consulting services:

• Detailed Needs Assessments.

• Business Requirements Analysis.

• Strategic Software Planning.

• Software Selection.

• Project Management and Implementation Services.

• Business Process Automation and Workflow.

• Analytic Design - Competative strategies around data-driven insights.

• Customization.

• Training and Ongoing Support.

We have a five step Consulting Phase Approach:

1. Entry Phase – Initial Engagement - Purpose and Approach. Discuss business objectives and strategic direction around organizations key customers.

2. Diagnosis Phase – Evaluate the existing business processes. SWOT+ analysis of Sales, Marketing and Customer Support. Identify challenges. Discover "What needs to be addressed" (WNTBA's) and review insights.

3. Action Planning Phase – Presenting the “Best Fit” Solution.

4. Implementation Phase – Working with the client to implement the solution.

5. Ongoing Support Phase - Commitment to continued assistance, Guaranteed.

Code of Ethics

Centricity³⁶⁰ is governed by the ethics and code of behaviour instituted by the Canadian Association of Management Consultants (CAMC).  The purpose of this Code is to identify those professional obligations that serve to protect the public in general, and the client in particular. The Code is also designed to identify clearly the expectations of members with respect to other members and the profession.

http://www.camc.com/index.cfm?PID=12506&PIDLIST=12506